Provides managers techniques such as intervention and arbitration to maintain a productive working environment despite problem employees, and discusses ways emp

Gives suggestions for dealing with inappropriate workplace behavior, poor customer service, and tough negotiators

Easy ways of dealing with difficult people. Psychotherapist Arlene Matthews Uhl offers the most effective strategies for dealing with difficult people—from st

Have you confronted any of these coworkers or bosses recently? The Grumpy Martyr The Boss's Pet The Credit Snatcher Bad Bosses, Crazy Coworkers & Other Office I

The Complete Idiot's Guide to Team-Building shows first-time managers and employees how to work together as a smooth, well-oiled machine. The book shows how to: