Expert tips and 300 sample letters make business and personal correspondence a snap. When trying to close a sale, answer a complaint, or offer thanks, a well-cr

This comprehensive package of the most useful information in book and CD form is a must for the home office, small office, and corporate office professional ali

Contains definitions for more than 4,600 telecommunications terms and acronyms arranged from A to Z, and includes separate sections for symbols and numbers.

Expert tips and 300 sample letters make business and personal correspondence a snap. When trying to close a sale, answer a complaint, or offer thanks, a well-cr

The trusted reference—now with on-the-go access Whether you're in school or out in the work world, communicating clearly and correctly is key to your success.