This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is i

Take a behind-the-scenes look at the past, present, and future of IT Service Management and set your organization on a path to World-Class Service Desk and ITSM

This book includes high-quality research papers presented at 20th International Conference on Informatics in Economy (IE 2021), which is held in Bucharest, Roma

The IT Imperative takes a look at the rebirth of IT, recognizing that much of what we know today, in fact virtually all of what we take as a given today about I

Take an in-depth look at the rapidly accelerating transformation of IT—and the necessary and natural unification that must define the future. This unification