Designed for department directors, physician chiefs, product and service line managers, improvement team leaders and facilitators, administrators, and trainers,

This ground-breaking book addresses the critical, growing need among health care administrators and practitioners to measure the effectiveness of quality improv

. Through a unique interdisciplinary perspective on quality management in health care, this text covers the subjects of operations management, organizational be

This collection of 18 case studies covers a broad range of subjects related to health care quality improvement efforts. Ideal as complement to the new Fourth Ed

Hospitals and health systems are facing many challenges, including shrinking reimbursements and the need to improve patient safety and quality. A growing number