This critical resource gives managers, HR, and anyone who may come into contact with someone in trauma—including workplace violence, harassment, assault, illn

Furious customers? Missed deadlines? Failed products? The problems your business faces may stem from a single issue: lack of empathy. Being empathetic at work m

Using empathy around the workplace. Empathy is credited as a factor in improved relationships and even better product development. But while it’s easy to say

Leading change is not about breaking things - it's about using empathy to enrich the world. In Empathy for Change: How to Create a More Understanding World, for

This book is written for business, government, and non-profit executives and managers who wish to drive performance, productivity, and employee engagement in th