The Confetti Culture Playbook

Book excerpt: In The Confetti Culture Playbook, a book written by and for a hotel manager, James Ferguson, employee experience speaker and author, shows you how to boost your team's contribution and impact. He guides you through the process of building a strong company culture of valued employees who are engaged, enabled, and empowered to be at their best and deliver their best daily. He provides a measurable framework designed to improve your financial position by realigning your priorities and putting employees first. By giving top priority to the interests of your employees, they will then give top priority to your guests, which will deliver top priority results to your ownership. As you reap the rewards of this framework you will increase employee retention through recognition and reward, allowing you to save on recruitment costs, all while boosting contributions and impact.Although this book is directed towards leading teams in the hospitality industry, the areas of opportunity discussed in each chapter apply to anyone in a leadership role. So if you have interest in improving your leadership skills and strengthening your team culture I encourage you to join us on this journey.