Team Toyota

Book excerpt: In Team Toyota Besser presents the results of an in-depth study of Toyota's assembly plant in Georgetown, Kentucky. Based on employee interviews, analyses of company publications, newspaper accounts, interaction with company employees and attendance at company events over a five-year period, this book documents how Toyota is replicating its style of management and its team culture in its Kentucky plant. Team Toyota is one of the few books about Japanese organizations that incorporates the perspectives of both nonmanagement and management employees. The author, using "team" as an organizing metaphor, shows how Toyota is able to penetrate the small work group to increase employee commitment and recruit support for organizational goal achievement. The team metaphor shows how Toyota coordinates the myriad of departments, occupational categories and managerial levels into a "community of fate" (we're all in this together) ideology. Further, the team concept is used to elaborate an important and problematic component of workers' reality at the Camry plant--workplace disabilities. An overview of the position of female employees and wives of Japanese executives at Toyota's Kentucky plant is also provided.