Service Operations Management, Second Edition
Download or Read eBook Service Operations Management, Second Edition PDF written by David W. Parker and published by Edward Elgar Publishing. This book was released on 2018-06-29 with total page 587 pages. Available in PDF, EPUB and Kindle.
| Author | : David W. Parker |
| Publisher | : Edward Elgar Publishing |
| Total Pages | : 587 |
| Release | : 2018-06-29 |
| ISBN-10 | : 9781788115940 |
| ISBN-13 | : 1788115945 |
| Rating | : 4/5 (40 Downloads) |
Book Synopsis Service Operations Management, Second Edition by : David W. Parker
Book excerpt: Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.
