We see the signs around us every day: the chain cafs and mobile phone outlets that dominate our high streets; the disappearance of knobbly carrots from our supe

This book is for those who work in Information Technology (IT) and for those who have IT done to them. Service Management is all the rage in IT at the moment, h

BOOKER PRIZE FINALIST • From the internationally acclaimed bestselling author The Sense of an Ending comes a "wickedly funny” novel (The New York Times) abo