Rath & Strong's Six Sigma Leadership Handbook
Author | : Rath & Strong |
Publisher | : John Wiley & Sons |
Total Pages | : 598 |
Release | : 2003-02-21 |
ISBN-10 | : 0471251240 |
ISBN-13 | : 9780471251248 |
Rating | : 4/5 (40 Downloads) |
Book excerpt: Achieve unparalleled customer satisfaction and greater profitability with this essential handbook! Six Sigma is a proven and highly effective business initiative for improving customer satisfaction and increasing the efficiency of processes. Rath & Strong's Six Sigma Leadership Handbook highlights the critical factors that make or break implementation, offers key best practices for getting it right the first time, and offers real-life examples and case studies that light the path to success. With Rath & Strong, you'll get an overview of the tools, methods, approaches, benefits, and risks that are associated with each element of the methodology.