Pearlescent Promises: Trust, Commitment, and Luxury Revelations
Download or Read eBook Pearlescent Promises: Trust, Commitment, and Luxury Revelations PDF written by Dr.Rakesh Naru and published by Notion Press. This book was released on 2024-04-26 with total page 149 pages. Available in PDF, EPUB and Kindle.
Author | : Dr.Rakesh Naru |
Publisher | : Notion Press |
Total Pages | : 149 |
Release | : 2024-04-26 |
ISBN-10 | : 9798893633924 |
ISBN-13 | : |
Rating | : 4/5 (24 Downloads) |
Book Synopsis Pearlescent Promises: Trust, Commitment, and Luxury Revelations by : Dr.Rakesh Naru
Book excerpt: The research explores how the after-sales service process and quality impact customer retention in the luxury car industry, emphasizing the roles of trust and commitment. It investigates the relationship between customer care processes, customer relationship management (CRM), and customer retention, particularly in authorized car workshop.