One Patient at a Time: The K2 Way Playbook for Healthcare & Business Success

Book excerpt: A Better Way For Doctors & Patients Are you a doctor who wants to give patients the best care, yet struggle with the demands of managing the clinic and the business? Or are you a patient who's tired of poor service, impolite greetings, and providers in a rush? Doctors Jeff and Susan Kegarise are here to give you hope. There is a better way--for both patients and doctors. In One Patient At A Time, they open the doors to their Nashville practice to let patients see how leadership, systems, staff, and doctors combine to deliver patient-focused, relationship-driven care. And they show doctors how to provide this kind of care by giving specific, implementable steps that drive a culture of service to patients--one that patients clearly see as unique, enjoyable, and a better experience than the typical doctor visit. Read this book and you will never look at your healthcare experience or your practice the same. And you will be better for it.