Measuring Customer Experience
Download or Read eBook Measuring Customer Experience PDF written by Philipp Klaus and published by Springer. This book was released on 2014-11-19 with total page 107 pages. Available in PDF, EPUB and Kindle.
| Author | : Philipp Klaus |
| Publisher | : Springer |
| Total Pages | : 107 |
| Release | : 2014-11-19 |
| ISBN-10 | : 9781137375469 |
| ISBN-13 | : 1137375469 |
| Rating | : 4/5 (69 Downloads) |
Book Synopsis Measuring Customer Experience by : Philipp Klaus
Book excerpt: Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.
