Improve the delivery of library services by implementing total quality management (TQM), a system of continuous improvement employing participative management a

Contents: 1. Introduction, 2. TQM and LIS Professionals, 3. Awareness of TQM among Library users and Professionals, 4. Profile of Manonmaniam Sundaranar Univers

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Discover how librarians around the world are responding to the new demands of a fast-changing profession! More computers and fewer staff, more types of resource