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Language: en
Pages: 109
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Type: BOOK - Published: 2012-10-25 - Publisher: IT Governance Publishing
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Language: en
Pages: 213
Pages: 213
Type: BOOK - Published: 2008-03-03 - Publisher: Van Haren
ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such
Language: en
Pages: 81
Pages: 81
IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition
Type: BOOK - Published: 2020-10-26 - Publisher: Van Haren
The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011
Language: en
Pages: 168
Pages: 168
Type: BOOK - Published: 2010 - Publisher: Emereo Publishing
The first and second editions of this book are regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the aut
Language: en
Pages: 84
Pages: 84
Type: BOOK - Published: 2008 - Publisher: Emereo Pty Limited
The Art of Service has collected the experiences of organizations, quality managers and auditors who have actually worked with the present version of the ISO 20