Hotel Management: An Executive Leadership Handbook

Book excerpt: The design of this book is structured to present novel insights that explain the theoretical linkages among organizational factors in hotels. Managerial applications that may also support organizational performance are proposed here. My contribution to the hotel management literature lies in presenting theoretical linkages that incorporate the organizational factors that may impact organizational performance in hotels. The findings in this book are based upon previous industry researches. This book also has several implications for research. First, given the emphasis in the literature on hotel leadership and hotel knowledge management as two significant indicators for organizational performance, this book adds to a relatively small body of the hotel management literature. Second, this book advances the current literature on hotel leadership development by offering novel insights into how hotel leaders can prepare hotels for the new normal. Particularly, I argue that hotel leaders are those hotel managers or owners who effectively exert effective changes within hotels. Drawing from the current organizational theories, this book suggests new insights to identify hotel leadership as a primary driver, which influences hotels’ organizational resources. The review of the prior industry research findings reveals that hotel leaders leverage sizable effects on workplace design. In particular, these findings provide evidence that hotel leadership is behind the kind of workplace, which has been designed in hotels. Third, this book contributes to research on hotel change management, through articulating the impacts of hotel leadership on organizational design.