There are currently two separate statutory processes for handling complaints about health and social care services. NHS organisations are accountable to the Dep

Government and Information: The Law Relating to Access, Disclosure and their Regulation is the leading text offering comprehensive and practical advice on the a

The report reviews how citizens can influence education, health and social protection services through access to information and opportunities to hold providers

Advocacy is an essential skill for social workers who need to be able to speak confidently on behalf of service-users in a range of situations. In this new book

The Health Committee believes the role of the Health Service Ombudsman needs a complete overhaul if it is to provide an effective appeals process for the compla