Dangerous Customer Service
Download or Read eBook Dangerous Customer Service PDF written by Impact Innovation and published by A&C Black. This book was released on 2011-11-07 with total page 189 pages. Available in PDF, EPUB and Kindle.
| Author | : Impact Innovation |
| Publisher | : A&C Black |
| Total Pages | : 189 |
| Release | : 2011-11-07 |
| ISBN-10 | : 9781408127377 |
| ISBN-13 | : 1408127377 |
| Rating | : 4/5 (77 Downloads) |
Book Synopsis Dangerous Customer Service by : Impact Innovation
Book excerpt: Dangerous Customer Services provides real help for real people in the real world. This is a guide for managers on the realities and practicalities of great customer service. An accessible guide, Dangerous Customer Service shows the reader how to cover the basics - what customers expect from a service and what they will take for granted - and how to create the magic that transforms that serivice into an extra special personal experience. Exercises and real-life examples will help the reader to learn and develop essential facets of customer services including loyalty, training your customer and services across cultures.
