Culturally Mindful Communication

Book excerpt: Drawing on research in intercultural communication, psychology, and public and nonprofit administration, Culturally Mindful Communication provides strategies for students and practitioners of public service to improve their intercultural communication skills. Topics include: expectations for public and nonprofit professionals in a multicultural society; frameworks for assessing cultural differences and similarities; verbal and nonverbal communication in the intercultural context; barriers for effective intercultural communication; key considerations for effective multicultural teams; approaches for effective multicultural community engagement; mindful leadership.