Consumer Action Handbook

Book excerpt: Contents: (Part 1) Be a Savvy Consumer: Buyer Beware; Cars; Banking; Credit; Loans; Financing Your Educ.; Employ.; Food and Nutrition; Health Care; Housing; Insur.: Internet; Investing; Phones; Identity Theft; Home Shopping; Telemark. and Mail; Travel; TV; Utilities; Wills and Funerals; (Part 2) Complaint Filing: Contact the Seller; Contact 3rd Parties; Sample Complaint Letter; (Part 3) Info. Resources: Teachers; Persons with Disabil.; Mil. Personnel; (Part 4) Consumer Assist. Directory: Auto. Mfrs.; Better Bus. Bureaus; Corp. Contacts; SOCAP Internat.; Fed. Agencies; Nat. Consumer Org.; State, County and City Consumer Protection Offices; State Banking Auth.; State Insur. Reg.; State Securities Admin.; State Util. Comm.; Trade and Prof. Assoc.