COMPASS: Provision of Asylum Accommodation - HC 1000

Book excerpt: At any one time the Home Office (the Department) provides accommodation for around 23,000 destitute asylum seekers awaiting the outcome of their application to remain in the UK. The cost of providing this accommodation in 2011-12 was £150 million. In March 2012 the Department decided to introduce a new delivery model involving fewer and bigger housing providers than under previous contracts. There are now six regional contracts (known collectively as COMPASS), delivered by three prime contractors (G4S, Serco and Clearel, each of which has two contracts): these replaced 22 separate contracts with 13 different suppliers from across the private and voluntary sectors and local authorities. Savings of £140 million over seven years are forecast. The decision to rely on fewer, larger contractors was risky and has so far led to delays in providing suitable accommodation. The Department expected this to result in economies of scale. However, it is inconsistent with the Government's wider approach of encouraging more small and medium size enterprises (SMEs) to supply services to government. The transition to the new contracts was poorly managed: the three month mobilisation period for the contracts was very challenging. The Department has incurred additional costs and so is less likely to achieve the expected savings. The standard of the accommodation provided has often been unacceptably poor for a very fragile group of individuals and families and the companies failed to improve quality in a timely manner.