Topics covered include scope of CPM, preparing for data collection, reporting and using CPM information.

Performance improvement thought leader Dean Spitzer explains why performance measurement should be less about calculations and analysis and more about the cruci

In 1997, Congress, in the conference report, H.R. 105-271, to the FY1998 Energy and Water Development Appropriation Bill, directed the National Research Council

Provides a framework for exploring the relationships between the measurement of non-financial performance at the shop-floor of manufacturing firms across four d

Police performance appraisal is one of the most important components of law enforcement management affecting the quality of the services a department delivers a