Communication and Management Skills for the Pharmacy Technician
Author | : Jody Jacobson Wedret |
Publisher | : American Pharmacists Association (APhA) |
Total Pages | : 0 |
Release | : 2009 |
ISBN-10 | : 1582121036 |
ISBN-13 | : 9781582121031 |
Rating | : 4/5 (36 Downloads) |
Book excerpt: Pharmacy technicians play an important role in the management and operation of modern pharmacy practices. They need a working knowledge in areas such as customer service, protecting patients' health information, ethics, third-party payers, medication and inventory control, managing workflow, staffing, and team building. Because they regularly interact with colleagues and patients, good communication skills are also essential. Communication and amp; Management Skills for the Pharmacy Technician includes a wealth of practical information on the wide range of communication and management issues that ari