16 GRASPED Personas in Online Reputation Management

Book excerpt: This guide delves into Online Reputation Management (ORM), highlighting the essential roles and strategic approaches for safeguarding and enhancing digital presence. It emphasizes the proactive and reactive measures needed to maintain a positive online image, navigating the complexities of digital interactions and public perceptions. The book stands out by focusing on the specialized personas in ORM, detailing their roles in crafting, maintaining, and restoring a brand's online image. It offers insights into the collaborative efforts required to manage digital reputation effectively, combining strategy, communication, and analytical prowess. Initiates the exploration of ORM's importance in the digital age, introducing the strategies and key players dedicated to managing and influencing online narratives. List of Personas ORM Specialist/Manager Content Creator/Writer Social Media Manager SEO Specialist Customer Service Representative PR/Crisis Manager These personas outline the collaborative framework necessary for successful ORM, showcasing the diverse skills and strategies employed to navigate the digital reputation landscape.