Workplace mediation is becoming an increasingly popular dispute resolution method to settle interpersonal employee conflicts, including harassment and bullying

This book compares the unique features of workplace mediation to other contexts of mediation, as well as the specific competences each situation requires of the

Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale ind

Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving c

A practical workplace guide to handling conflict effectively Managing employees and encouraging them to work together toward a common goal is an essential skill