Bringing together cases written by experienced leadership and executive coaches from all over the world, this project explores the most demanding and challengin

Authors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people. Knock you

Coaches encounter a range of situations in their professional practice that they experience as difficult. The challenges have different sources. They can come f

The fully revised follow-up to Training Media Review's "BEST2BUY" Winner If every person is unique, why do coaches use the same worn-out methods for everyone? E

This book presents an evidence-based discussion of two critical areas that are gaining importance in the business world and personal development alike: namely,