Improving Service Quality in the Global Economy
Download or Read eBook Improving Service Quality in the Global Economy PDF written by Michael Milakovich and published by CRC Press. This book was released on 2005-08-03 with total page 427 pages. Available in PDF, EPUB and Kindle.
| Author | : Michael Milakovich |
| Publisher | : CRC Press |
| Total Pages | : 427 |
| Release | : 2005-08-03 |
| ISBN-10 | : 9781420031133 |
| ISBN-13 | : 1420031139 |
| Rating | : 4/5 (33 Downloads) |
Book Synopsis Improving Service Quality in the Global Economy by : Michael Milakovich
Book excerpt: Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of su
