In this book Total Quality Management is introduced as a holistic management concept. An instrument to measure this approach is the European Model for Business

In this book Total Quality Management is introduced as a holistic management concept. An instrument to measure this approach is the European Model for Business

Effective healthcare delivery is a vital concern for citizens and communities across the globe. The numerous facets of this industry require constant re-evaluat

This book, in its second edition, presents a comprehensive view of concepts, principles and practices of Total Quality Management (TQM) from basics through adva

Inhaltsangabe:Introduction: Total Quality Management (TQM) has already made its mark in history. Big players in major industries, such as Ford and Siemens, have