The Twitmarsh Files

Book excerpt: Patrick Moore is Britain's most respected and best-loved astronomer. But under his nom de plume R. T. Fishall, he is also the scourge of bureaucratic incompetence, exposing stupidity wherever he finds it, especially amongst tax inspectors and traffic wardens. From humorous (and genuine) examples of how they can make a mountain of paperwork (in triplicate) out of a molehill to essential tips on how to counter their machinations and give them a taste of their own medicine, it also includes an explanation of the Fundamental Laws of Bureaucracy and the Twit Percentage. The Twitmarsh Files, combining both Bureaucrats: How to Annoy Them and The Twitmarsh File, is the perfect tonic for anyone who has ever had to contend with the more ridiculous aspects of officialdom.