Selection and Definition of Performance Indicators for Water and Wastewater Utilities
Download or Read eBook Selection and Definition of Performance Indicators for Water and Wastewater Utilities PDF written by Patricia A. Crotty and published by American Water Works Association. This book was released on 2004 with total page 152 pages. Available in PDF, EPUB and Kindle.
| Author | : Patricia A. Crotty |
| Publisher | : American Water Works Association |
| Total Pages | : 152 |
| Release | : 2004 |
| ISBN-10 | : 158321304X |
| ISBN-13 | : 9781583213049 |
| Rating | : 4/5 (4X Downloads) |
Book Synopsis Selection and Definition of Performance Indicators for Water and Wastewater Utilities by : Patricia A. Crotty
Book excerpt: Based on a 1995 charter for utility quality service program (QualServe), it was recognized that benchmarks were key to improved performance. This initial project identified 20 performance indicators, all which are defined and discuses in this text. Broad categories are: Organization Development, Customer Relations, Business Operations, Water Operations and Wastewater Operations. With input from over 300 utility employees, this report should be of interest to water utilities of all sizes
