When the objectives of public policy programmes have been formulated and decided upon, implementation seems just a matter of following instructions. However, it

Street-Level Bureaucracy is an insightful study of how public service workers, in effect, function as policy decision makers, as they wield their considerable d

The past two decades have been marked by a period of substantial and often fundamental change in public administration. Critically reflecting on the utility of

This timely book utilises the specialised insights and experiences of those who have carried out research on different aspects of social welfare law and policy

In this book, street-level bureaucracy scholars from South Asia, sub-Saharan Africa, the Middle East, and Latin America analyse the conditions that shape frontl