The book is for anyone developing quality and innovation. It presents a Quality Function Deployment (QFD) approach for the successful product and process design

Quality Function Deployment (QFD) is a method for satisfying customers by translating their demands into design targets and quality assurance points. For a thor

A versatile manual that can be used to stimulate product innovation, benchmarking analysis, and engineering design, this book goes beyond theory to provide rele

This book brings together the results of several years of analysis of knowledge management systems (KMS) implementations and the experience of leading organisat

This book not only explains QFD fundamentals clearly and concisely, it takes you well beyond the basics to provide the advanced techniques, specific information