Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations.

Orchestrating Collaboration at Work is an activity book for trainers, coaches, mediators and facilitators, who want to use the arts to create transformative lea

WINNER OF THE PORCHLIGHT BUSINESS BOOK AWARD • “A delightful, compelling book that offers a dazzling array of practical, thoughtful exercises designed to sp

In a career that has spanned four decades, choreographer Twyla Tharp has collaborated with great musicians, designers, thousands of dancers, and almost a hundre

The authors present a dynamic approach to effectively link sales and marketing planning directly to the operations side of a business. Demonstrates how to creat