The question of how to measure and improve productivity in services has been a recurrent topic in political debates and in academic studies for several decades.

Improving organizational productivity is an important current and future issue. The improvement can be effected by changing technology, or by changing the way i

With its comprehensive scope and easy-to-read format, this compendium belongs in every company and academic institution concerned with business and industrial v

Get the most out of this foundational reference and improve the productivity of your software teams. This open access book collects the wisdom of the 2017 "Dags

Beginning by dispelling some of the myths about services, this provocative volume examines the growth in services, the way technology has shaped this growth, an