There is a queue, the phone is ringing, the photocopier has jammed and your enquirer is waiting for a response. You are stressed and you can feel the panic risi

A comprehensive and easy-to-use version of the best-selling Know it All, Find It Fast developed specifically for information professionals working in academic l

A brand new version of the best-selling enquiry desk reference text, Know it All, Find it Fast, specifically designed for those working with children and young

Ideal for public, school, and academic libraries looking to freshen up their reference collection, as well as for LIS students and instructors conducting resear

Successful Enquiry Answering Every Time is designed to guide information professionals through all the stages of research, from finding out what the enquirer re