Compilation of research papers on the quality of working life and improved labour productivity - discusses the effectiveness of autonomous group work, job satis

The question of how to measure and improve productivity in services has been a recurrent topic in political debates and in academic studies for several decades.

This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfactio

The book Lifehack calls "The Bible of business and personal productivity." "A completely revised and updated edition of the blockbuster bestseller from 'the per