HC 877 - Pre-appointment Hearing with the Government's Preferred Candidate for the Post of Houing Ombudsman

Book excerpt: On 16 December 2014 the Committee held a pre-appointment hearing with the Government's preferred canditate for the post of Housing Ombudsman, Denise Fowler. On the basis of the evidence provided at this hearing, the Committee concluded that she is a very suitable candidate for the post. In the Commitee view, however, to be independent of central government she cannot remain a civil servant and she should resign form the Civil Service before taking up the post. The Housing Ombudsman administers the Housing Ombudsman Scheme. The purpose of the Scheme is for tenants and other individuals to have complaints about members investigated by a Housing Ombudsman. The Scheme states that the role of the Ombudsman is to resolve disputes involving members of the Scheme, including making awards of compensation or other remedies when appropriate, as well as to support effective landlord-tenent dispute resolution by others.