Civil society, NGOs, governments, and multilateral institutions all repeatedly call for improved or ‘good’ governance – yet they seem to speak past one an

Integrating information and communication technologies (ICTs) into governance processes can greatly enhance the delivery of public services to all citizens. ICT

This is an open access title available under the terms of a CC BY-NC-ND 4.0 International licence. It is free to read at Oxford Scholarship Online and offered a

The major challenges confronting South Africa since the advent of non-racial multiparty democracy have been the need to promote democratic governance, economic