Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows ho

Combining strategic advice with wisdom found in books such as Daniel Goleman's "Working with Emotional Intelligence, " two international management consultants

There is a large amount of scientific work on emotion in psychology, neuroscience, biology, physiology, and psychiatry, which assumes that it is possible to stu

Much of what we take to be meaningful and significant in life is inextricably linked with our capacity to experience emotions. Here, Jonathan Mitchell considers

Psychologist David DeSteno draws on fresh research to reveal the most effective--and least appreciated--route to achievement: our emotions.