With growing demands for increased operational efficiency and process improvement in organizations of all sizes, more and more companies are turning to benchmar

A practical, step-by-step guide to quality assurance and process improvement through benchmarking. It covers benchmarking across different industry areas, with

With growing demands for increased operational efficiency and process improvement in organizations of all sizes, more and more companies are turning to benchmar

This book provides the reader with inside knowledge about the application and workability of the concept of benchmarking in different industrial contexts. It ta

by Bob Camp The business improvement topic and quality tool called benchmarking is becoming widely understood and broadly applied. There are now applica firms t