To stay ahead of the competition, today?s organizations must investin ongoing training that continuously improves their employees?knowledge and skills. A Practi

This new edition offers unique, state-of-the-art perspectives on library staff development and training.

How to Measure Training Results presents practical tools for collecting and measuring six types of data critical to an overall evaluatin of training. This timel

In a fast-paced and innovative world, traditional training methods can no longer be relied on to improve performance, engagement or promote behavioural change.

Improving performance is the number one goal of any manager, HR or line. Whiddett and Hollyforde show how to create and implement a competencies framework that