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Type: BOOK - Published: 2010-04-14 - Publisher: AMACOM
What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipa
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Type: BOOK - Published: 2006 - Publisher: Pearson Education
This book provides readers with strategies and advice on providing top quality customer service at very low cost to their organisation. It aims to help readers
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Type: BOOK - Published: 2015-10-19 - Publisher: Pearson UK
Language: en
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Type: BOOK - Published: 2010 - Publisher: Financial Times/Prentice Hall
This is the book that will show you how to ensure customers are raving about your products and services and come back for more. Five Star Service 2nd edition is
Language: en
Pages: 262
Pages: 262
Type: BOOK - Published: 2012 - Publisher: Harvard Business Press
Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer managemen