This report presents the results of two pilot surveys (for citizens and for businesses) held in 2002, which addressed respondents from the European Union, Switz

"Existing studies of e-government concentrate on the supply-side by focusing on the availability and level of sophistication of online services and usage. This

"This book brings together a comprehensive collection on commercial, government or societal exploitation of the Internet and ICT, representing cutting edge rese

Includes publications previously listed in the supplements to the Index of selected publications of the Rand Corporation (Oct. 1962-Feb. 1963).