Healing Healthcare

Book excerpt: This is an excellent read about people, and the process of healing healthcare. Will Patterson is the new CEO at Healing University Medical Center. What he inherits is a broken system; an organization losing money, exhausted doctors and nurses, high turnover rates, and patient satisfaction at an all-time low. When his own mother suffers a minor heart attack and receives excellent care at another facility, Patterson is faced with a stark realization: he would not have wanted her to have come to his hospital. Rather than despair, he reaches out to the CEO where his mother was treated in the hopes of discovering their secret. What he finds are a leadership philosophy and the tools to completely transform Healing University. Transformational leadership is the philosophy. Lean provides the tools. Patterson is initially skeptical about the idea of applying Lean processes to Healing U. After all, patients are not inanimate objects flowing through a process. But by focusing on this idea Patter